1. Free Trial

We offer a 7-day free trial period for all new users. During this period, you can use the platform with full access to all features. If you decide to continue using the platform after the trial period, you will need to subscribe to one of our plans.

2. Subscription and Auto-Renewal

After the 7-day free trial, you will be required to choose a subscription plan. Your subscription will automatically renew at the end of each billing cycle unless you cancel the auto-renewal. You can cancel the auto-renewal at any time from your account settings.

3. Refund Eligibility

To be eligible for a refund, your request must be made within 30 days of the original purchase date. Refunds will only be granted for the following reasons:

• Technical issues that prevent you from using the platform.
• Incorrect billing or duplicate charges.
• Other extenuating circumstances, as determined on a case-by-case basis.

4. Refund Process

To request a refund, please contact our support team at Support@chartxpert.io with the following information:

• Your name and email address.
• Order number and date of purchase.
• Reason for the refund request.

Our team will review your request and respond within 5-7 business days. If approved, the refund will be processed to the original payment method within 10 business days.

5. Non-Refundable Items

Certain items are non-refundable, including:

• Subscriptions that have already been used.
• One-time purchases of digital goods.
• Promotional or discounted items.

6. Changes to Refund Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be effective immediately upon posting on our platform.

7. Contact Us

If you have any questions about our refund policy, please contact us at Support@chartxpert.io